Back to AtashiDelete your account or data
This page explains how to delete your Atashi account, and how to delete some of your data without closing your account. It applies to the Atashi mobile app and to atashi.com.au, which are the same service and the same account.
Delete your account
Closing your account removes your access and deletes the data listed below. It cannot be undone.
How to request it
- Email privacy@atashi.com.au from the email address you use to sign in.
- Ask us to delete your account. You do not need to give a reason.
- We reply to confirm, and we complete the deletion within 30 days of your request.
Sending it from your own sign-in address is how we confirm the request is really yours. If you cannot send from that address, write to us anyway and we will verify your identity another way before deleting anything.
What is deleted
- Your account — your sign-in, profile and settings.
- Your conversations and messages, with every agent.
- Files you uploaded, and artifacts generated from them.
- Agent memory about you — the summaries and facts agents keep between sessions.
- Your own API keys (BYOK), which are deleted immediately.
- Your projects and the agent set-up attached to them.
What is kept, and why
- Shared room transcripts stay readable. Where you took part in a shared room, the record of that conversation remains, with your authorship removed rather than the message deleted. This is so the other participants are not left with a broken transcript.
- Records we are legally required to keep, for as long as the law requires and no longer.
Beyond that, deletion is permanent. It is not a deactivation and there is no restore.
AI model providers who processed your messages hold their own short-term copies, which expire on their schedules. Those retentions are listed in our Privacy Policy.
Delete some of your data, without closing your account
You do not have to close your account to remove data. These work today:
- Delete a conversation — open your history, and delete any conversation. Its messages and attached files go with it.
- Remove an API key (BYOK) — Settings, under your keys. Removal is immediate.
For anything else — including deleting specific agent memories, or resetting an agent's memory of you entirely — email privacy@atashi.com.au and say what you want removed. We complete these within 30 days, and usually much sooner.
Questions
Privacy contact: privacy@atashi.com.au
Postal: Atashi.com.au Pty. Ltd., Sydney, New South Wales, Australia.
Related: Privacy Policy · Terms of Service · Security